I did manage to put the cage together but it's not a solid fit. It's rickedy. No way was the cage worth the price.
When dealing with a company that sells VERY expensive products you expect the person you're talking to on the phone to have a helpful, friendly, upbeat attitude. The guy I dealt with (I forgot his name) was always very bland and he could've been more helpful, too. He was either thoughtless or purposely let a mistake happen.
To be specific, I told him the cage was for a parakeet so I asked if a parakeet would be able to use the feeding dishes and perches. He said - no problem. The cage included a couple of swings that I didn't know were for the size of a parrot. Why didn't he tell me that and offer the swings for a parakeet? So I had to return them for the smaller sizes. A hassle that he easily could've avoided. Honestly by the sound of his voice on the phone I wonder if he did that on purpose.
I almost forgot one more thing. In the middle of all this I moved and they kept sending the perches to the old address even though I repeatedly emailed them my new address. Now that I think about it I wonder if they even were sending them to the old address. For all I know they were using that as an excuse to stall and hassle me more.
I'll never buy from them again and nobody should.
This person wrote the review because of problem with delivery of bird cage from Cages By Design. Reviewer claimed that he or she wants Cages By Design to read this review and look into the issue (if any).
The most disappointing in user's experience was guy on the phone, price of the cage and quality of the cage. Author liked the most cage looks nice. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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